Enterprise Operations
Overview
Platform health, operator actions, and important activity.
Operations Console
What requires attention now
Action Queue
Operator decisions
Platform Snapshot
Current range
Important Activity
Recent operator-relevant events
Direct Support Queue
Complaints sent to platform admin
Handle account, payment, payout, safety, and platform issues reported directly by users, owners, or barbers. Salon service complaints remain separate.
Ticket Queue
Latest requests
Hiring Operations
Owner recruitment requests
Review salon requirements, share screened candidates through the portal, and track interviews, offers, and hires.
Request Queue
Latest requirements
Marketplace Governance
Salon moderation and enforcement
Investigate quality or policy signals, then control visibility, booking intake, and campaign delivery from a single inspector.
Review Queue
Salons requiring review
Operational Triage
Issues requiring investigation
Signals are ordered by severity and linked to the relevant salon moderation record. Evidence remains collapsed until required.
Signal Queue
Open risks
AI Operations
System health and safety
Inspect incidents first. Configuration and usage evidence are available when an operator needs detail.
Attention
Safety and failure queue
Controls
Active protections
View model configuration
Usage
Activity by operator group
Salon owner activity
Internal admin activity
Technical evidenceCost estimates, model usage, and intent distribution Expand
Cost Monitoring
Estimated reasoning usage
Request Mix
Intents observed
Campaign Governance
Campaign approvals and policy
Review prepared campaigns, inspect expected outcomes, and restrict future outreach. Held or failed messages are managed in Delivery Control.
Review Queue
Campaign decisions
Campaign outcomes and salon policyConversion measurement and campaign usage by salon Expand
Campaign Results
Customer conversion funnel
Campaign Types
Prepared recommendations
Governance Note
Delivery intervention moved
Review blocked or failed individual messages in Delivery Control. Campaigns remains responsible for approval decisions and future salon delivery policy.
Salon Usage
Campaigns used per business
Delivery Operations
Held and failed customer messages
Inspect policy decisions at message level, understand why delivery was stopped, and restrict future salon delivery when required.
Delivery Queue
Message decisions
AI Operations
AI decision investigation
Trace owner and admin AI interactions, focus on blocked or failed decisions, and inspect recorded safety or model evidence only when needed.
Decision Queue
Recorded AI interactions
Partner Pipeline
Salon onboarding enquiries
Convert incoming business leads into active StyleCliq partners. Review contact details, record outreach notes, and track each enquiry from submission to conversion.
Review Queue
Submitted partnership requests
Vendor Messaging Control
WhatsApp CRM workspaces
Track each business CRM workspace, verify WhatsApp setup, inspect remote diagnostics, and recover broken onboarding without leaving enterprise admin.
Workspace Queue
Registered business workspaces
Vendor Automation
Instagram CRM workspaces
Provision business-scoped Instagram workspaces, monitor connection health, and pause or restore automation with a recorded reason.
Workspace queue
Business integrations
Business Operations
Owner lifecycle and trust
Prioritize onboarding gaps, KYC decisions, complaints, delivery restrictions, blocked campaigns, and AI safety events. Suspend operational access, freeze owner-wide campaign delivery, pause AI, or contact an owner with recorded reasons; login verification remains distinct from KYC.
Review Queue
Owners requiring decisions
Control Coverage
Available owner governance
Business Operations
Salon health and control
Review visibility, booking reliability, repeat activity, campaigns, complaints, ratings, moderation, and linked support escalations before applying salon controls.
Operations Queue
Salons requiring action
Measurement Coverage
Occupancy health
Customer Governance
Lifecycle and targeting decisions
Review churn risk, booking probability, notification eligibility, complaints, and next action before examining deep behavioral evidence.
Decision Queue
Customers requiring review
Business Operations
Staff quality and affiliation
Review stylist onboarding, assigned booking fulfilment, rating trends, and salon-level staff complaints. Place affiliations under review or restrict future salon staffing with recorded decisions.
Staff Queue
Affiliations requiring review
Operational Finance
Collections, liabilities, and exceptions
Track collected platform value, recorded refunds and discounts, package receivables, and salon-level finance exceptions. Freeze or restore salon payout eligibility with recorded operational reasons.
Razorpay Route
Owner payout onboarding
Review owner-submitted payout details, create the Razorpay vendor, synchronize KYC results, then explicitly enable settlements. Finance admins can view the submitted bank, UPI, PAN, GST, and contact values here.
Exception Queue
Salons requiring finance review
Control Coverage
Payout settlement holds
Membership Operations
Package balances and fulfilment
Review advances, balances, expiry windows, and cancelled purchases. Hold fulfilment, review refund eligibility, process recorded online refunds, or confirm externally completed manual refunds with evidence.
Membership Queue
Purchased packages
Marketplace Quality
Reviews and complaint intervention
Review low-rating, suspicious, or hidden content at the evidence level, then hand off salon-wide enforcement decisions to Moderation.
Quality Queue
Salon quality signals
Audit Trail
Operational event timeline
Trace operator controls, AI decisions, campaign launches, message delivery, and safety interventions in one stream, then open the linked operational record for follow-up.
Event Stream
Latest traceable activity
Runtime Governance
Automation feature flags
Pause or restore scheduled marketplace automation. Every change is scheduler enforced and recorded in the audit timeline.
Controlled Automation
Scheduled engines
Capability Governance
MCP tools and AI agents
Control individual deployed MCP tools and registered AI agents. Every change requires a reason and is enforced immediately at execution.
Deployable capabilities
Tools and agents
Voice booking control plane
Calls, agent activity and phone routing
Review every caller and assistant turn, investigate tool failures, tune safe runtime settings, and add dedicated business numbers when they are ready.
Agent performance
Tool-call latency
Loading latency…
Call activity
Recent voice calls
Open Voice AI to load calls.
Safe runtime controls
Voice agent configuration
Phone routing
Central now, dedicated later
Loading routes…
The central number routes through the marketplace assistant. Dedicated numbers can be assigned and verified for individual salons from the existing salon administration workflow.
System Policy
Safety and automation settings
Configure rules that directly govern future AI-selected customer notifications. Deployment-managed model settings remain read-only.
Delivery Protection
AI customer notifications
AI Configuration
Model readiness
Model selection, API credentials, and guardrail deployment are managed through server environment configuration.
Salon Controls
Delivery modes
Moderation Settings
Review queue thresholds
These thresholds govern which salon quality signals enter Moderation and Reviews & Quality. Enforcement actions still require an operator decision.
Experimentation Controls
Event tag governance
This policy governs capture of experiment campaign and variant tags on customer behavior events. It does not assign users to variants or authorize customer messaging.
Observed Activity
Tagged events
Policy Holds
Tags not captured
Subscription Plans
Pricing, features, and limits
Plan codes stay fixed in code. Admin can change pricing, visibility, features, channels, and supported limits for each plan.
Plan List
Available plans
Subscription Operations
Support actions
Recent History
Invoices and audit trail
No subscription history loaded.
Campaign Rules
Incentive and approval behavior
Internal Access
Operator permissions and status
Provision delegated platform operators and assign only the workflows they are permitted to control. Super admin accounts remain protected from delegated changes.
Operators
Internal accounts
Salon Record
Full business investigation
Review detailed salon configuration and apply administrative controls after an operations or moderation decision.
Salons
Related records
Salon Inspector
Selected record
Select a salon to inspect its business persona and manage it.